If you need to cancel or rearrange your driving lesson, please give your Dixon Driving instructor at LEAST 24hrs notice. Or you will be charge full amount.
As with most driving instructors and self employed professionals, Dixon Driving will charge a normal lesson price for missed or cancelled lessons if notice is less than 24hrs.
When booking your driving lessons with Dixon Driving, please ensure you can commit to the dates and times before actually booking. No refunds are available on block bookings.
Driving Test Day:
If you have agreed a test date with your Dixon Driving Instructor and you are either not safe or not up to the required standard by this test date, the Instructor will advise you to postpone your test date until further lessons have improved your driving to the required standard.
If however, the learner driver does not agree and wants to continue with the Practical Test despite the advice of the Instructor, the Instructor has the right to refuse use of their car if he/she considers the learner unsafe.
The Dixon Driving Instructor is not responsible or liable for any loss of funds due to late cancellation or postponement of the Practical Test.
Own Car Use:
Use of the learners own car on lessons or the test day is based on the car being of an exceptable road worthy condition and of the learner meeting the driving standards of the Dixon Driving Instructor.
Any vouchers purchased from Dixon Driving are valid to a limit of 6 months from the purchase date. Vouchers are also non-refundable and can only be used by the named receiver.
A Dixon Driving Instructor is unable to guarantee a particular or consistent regular time/day for a lesson, please book lesson times well in advance to avoid disappointment. Lessons are booked on a first come first served basis.
Although Dixon Driving prides itself on a high 1st time pass rate, there can be no guarantee of a pupil passing a test, even within a recommended amount of learning hours.
DSA & CRB Regulations:
All Dixon Driving Instructors are self employed, fully qualifed and licensed to the Driving Standards Agency Regulations. All Dixon Driving Instructors have met the requirements of the Criminal Record Bureau.
Dixon Driving accepts no liability for the acts, omissions or negligence of the driving instructor or any injury, loss or damage arising from the use of the tuition vehicle. Dixon Driving will not accept responsibility for advance payments or cash, or cheques payable to instructors. Dixon Driving will not accept any responsibility for any acts, default or failure on the part of the Instructor to carry out his/her obligations. Dixon Driving does not accept any responsibility for monies. Any monetary transactions between pupils and instructors is purely between the 2 parties involved and not in any way connected to Dixon Driving. Dixon Driving bears no responsibility for the attitude or behaviour of its franchisees.
Any complaints against an instructor working for Dixon Driving should be taken up with your instructor first, and if not resolved should then be put in an email to [email protected]
Dixon Driving will only deal with a complaint directly from the pupil concerned.